Provider Services Contact

I did file a complaint to the Illinois Department of Insurance. FYI - BCBS of IL will send you a private message telling you that their provider services will call you back but they wont. Then when you private message again, they will lie and say that they called a specific date and talked to you about a generic reason.

Contact Illinois Dept of Ins at 312-814-2420 & they will help you file your complaint. I have just placed mine

Do you know how many providers are trying to reach a rep????? This is TERRIBLE I have a need for a rep as do the many others on here why would you answer this privately???  This is against my contract and therefore state ins dept needs to be informed

I have been private messaging BCBS-IL since posting this. They keep promising to have their provider services call within 72 hours (expired 11/5/21 @ 5pm) and I have not spoken to anyone. I messaged again today (11/9/21) and was told that they have notes saying that they spoke to me on Friday 11/5/21 regarding an unrelated issue. I have not spoken to anyone outside of the generic private messages that do not answer my questions. I have filed a complaint with the Illinois Department of Insurance detailing my experience and suggested that they employ live representatives who actually call people and to have those options included in their inefficient IVR. 

Hello, We have responded to your private message. ~ Kayla

I posted the question here on Tuesday, received your Private Message on Wednesday and have not heard from the Provider Services Team as you promised. How long does it take your team to respond to people? 

Hello, I'm responding to you on your private message. ~ Heather

The phone numbers of 800-972-8088, 855-691-8003, 800-572-3089, and 877-860-2837 are all invalid phone numbers when trying to speak to a representative. 

I am attempting to speak to a HUMAN representative at BCBS of IL due to a multiple questions regarding a patient's enrollment, eligibility, and submission of claims due to an error on BCBS of IL's part. The amount of time spent trying to get ahold of someone is ridiculous. I called 4 different phone numbers before searching Google and finding this forum. I went through the FAQs and the only option is to post a question here and then WAIT until a representative (probably a computer) responds to state that they have responded to your personal question. With the number of questions on this forum regarding this, it is a common inquiry and something the company should have addressed years ago. With the time spent on this, I expect that the representatives have nothing going on and I expect an immediate response. 

I will do that. But just so you're aware (and I know you are because this isn't the only post like this), making providers have to wait on an email and then wait for someone to call them is horrible customer service. I'm sure the company doesn't care about this at all, nor does the company care about the providers in service with them who are trying to help these patients. You all need to get it together and start providing people with an option that isn't talking to a robot. It's honestly disgraceful.