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Need information about how to contact provider services for questions about member benefits or claims.
Hello, I'm sorry you've had trouble reaching someone. If you could send us a private message, I can have someone from provider services give you a call. ~ Heather
I am a provider needing to speak with someone regarding claims denials. None of the options listed on the IVR are helping me, and I've had to waste time for the last several hours trying to get a hold of an actual representative! I have several patients that I need to speak with somebody about, and this is become absolutely ridiculous. There is no reason it should be this difficult to get a representative on the phone every single time a claims question comes up and it is not a good look for this company. I need someone to contact me directly ASAP.
Hello, I'm responding to you on your private message. ~ Heather
Hello, I am a health care worker sitting in a hospital who has been trying to reach BCBS customer service for 40 minutes. I am told each time that a customer advocate is not allowed. Please advise, this is extremely embarrassing.
Hello, If you could send us a private message, I can have someone from provider services give you a call. ~ Heather
I have tried every available avenue to get a person on the phone to no avail. I often need to speak to a PERSON regarding BCBS issues that can not be answered through IVR. It is INSANE that a provide is unable to contact your company directly.
Hello, If you could send us a private message, I can have provider services give you a call. ~ Heather
If I have a question on benefits (Lately there has been a glitch saying that deductibles are 100% paid when nothing has been paid) I only get the "Transfer to a customer advocate is not available at this time. The automated system is now telling me that my ID numbers are not correct and can not be found. Why is it impossible to talk to an actual person?
Hello, If you could send us a private message, I can have someone from provider services help you with this. ~ Heather
Hello, I have several claims that have been mailed to me that are made out to my address but for providers that are not this clinic--I raelly need to speak to someone to get informtion on how to proceed with these. Thank you