General

You've Got Questions: We've Got Answers

Understanding health insurance isn’t always simple, but we’re here to help. Keep in mind, as a member, you can always access details about your health plan coverage,  member benefits, claims and much more. Just log into Blue Access for Members^SM to find answers 24/7.

Check our member quick-start list.
Take a look at common topics members ask questions about. Look at the right side of the page for info about:

• Fitness programs, gym information and wellness access
• Convenient ways to pay your bill
• New ID card, lost ID card, or digital ID card
• Find a doctor or hospital in network

Don’t see the answer to your question? Reach out to us. We’re happy to provide the information you need.

Are you a health care provider?
Have questions about patient eligibility? Need help with prior authorization? Want to know the status of a claim? Would like to request a fee schedule? Trying to connect with the Behavioral Health unit? You’ll find direct contact information for the specific help you need at Provider Services.

Tap into the Connect Community.
Connect offers and a fun and interactive way to nurture good health. Every online blog focuses on health info you need to know. Add your perspective in the comments section. Or share healthy pointers with friends on social media.

You’ll find helpful articles in English and Spanish designed to help understand:

• Health and wellness
• Your health coverage choices
• Ways to use your health care benefits

Connect makes it easy to:

• Engage with others about topics that interest you
• Share your favorite content on Facebook and X (formerly known as Twitter)
• Like a post or join the conversation on ideas and issues that are important to you

Create your Connect Community profile today.