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Provider Services Contact

Need information about how to contact provider services for questions about member benefits or claims.

0 bryandr over 7 years ago in reply to BCBSIL Connect Team

Is it possible to get the entire claim status for the claims using the private message service?
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0 BCBSIL Connect Team over 7 years ago in reply to bryandr

Hello, You can send a private message by clicking in the top right hand corner and clicking on send message. ~ Heather
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0 bryandr over 7 years ago

I am a representative from the provider office and I am not able to reach a customer representative. And i did find a similar question. Also you have suggested to send in a private message. Can i know where exactly should i send the message. Is it by email? If so what is the email address??
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0 BCBSIL Connect Team over 7 years ago in reply to sallieannatkins

Hello, We have received your private message and I have responded to you there. ~ Kayla
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0 sallieannatkins over 7 years ago in reply to evitas

I have been trying for two hours. It is impossible!!! I have tried every option. I have even said I am a member instead of a provider. This is the least user friendly insurance phone number I have ever used!
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0 BCBSIL Connect Team over 7 years ago in reply to evitas

I'm sorry you've had trouble reaching someone by phone. If you could send us a private message, I can have someone in provider services give you a call. ~ Heather
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0 evitas over 7 years ago

I am from a provider office. I have been trying unsuccessfully to reach a human being regarding claims from December not being paid/or acknowledged. I do not understand how I can not talk to a human being. I have tried every way on the phone and even sent email to provider rep - all to no avail. Please let me know how a provider can talk to a person and what can I do to get a human to talk to me?
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0 BCBSIL Connect Team over 9 years ago in reply to joanbilas

Hi Joan, You are correct that this number no longer includes an option to inquire about claims. I do apologize for the confusion. If you would like to send us a private message with your phone number and the name of a person we can speak with we can have someone in our provider services area give you a call to discuss your EOB. ~ Kayla
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0 joanbilas over 9 years ago in reply to BCBSIL Connect Team

Renee... this is the # I have been calling for years but it no longer allows me to check on claim status. The only options now are "claims adjustment" or "mailing address" . Months prior to this, the recording was warning that claim status would only be available via Availity. Availity is wonderful for checking claim status, but sometimes you still need to speak to a rep. Am I missing something here?
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0 BCBSIL Connect Team over 9 years ago in reply to joanbilas

Hi Joan. You can call (800) 972-8088 for information on an EOB. - Renee
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