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Provider Services Contact

Need information about how to contact provider services for questions about member benefits or claims.

0 BCBSIL Connect Team over 4 years ago in reply to Marla Miller

Hi Marla, I'm sorry you've had trouble reaching someone. If you could send us a private message, I can have provider services get in touch with you about this. ~ Heather
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0 Marla Miller over 4 years ago

I am an Illinois licensed clinical psychologist and practice in Illinois. I have a patient who is insured by BCBS Michigan and lives in Chicago. I sent my claim in to BCBS Illinois, as I was instructed to do, but they did not pay the claim. The phone system at BCBSIL will not allow me to speak to a customer advocate and I am not getting paid. I spoke with a customer service rep in Michigan and they said that the claim should definitely be sent to BCBSIL. I spent 2 hours trying to get through this terrible web that BCBS has created. The client has established a nice working relationship with me in the past 5 weeks, and I think it would be harmful to terminate just because BCBS is being unresponsive.
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0 BCBSIL Connect Team over 5 years ago in reply to NicholeB

Hi Nichole, I wanted to let you know we've responded to your private message. ~ Kayla
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0 NicholeB over 5 years ago

I cannot get a live-person to get any claim questions answered. This is nuts.
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0 BCBSIL Connect Team over 5 years ago in reply to dillon1493

Hello, If you could send us a private message, we'd be happy to help you with this. ~ Heather
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0 dillon1493 over 5 years ago in reply to BCBSIL Connect Team

I need to speak to a representative too
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0 BCBSIL Connect Team over 6 years ago in reply to mueller102

Hello, You sent us a private message earlier and I've responded to you there. ~ Heather
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0 mueller102 over 6 years ago in reply to BCBSIL Connect Team

how do I send a private message?
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0 BCBSIL Connect Team over 6 years ago in reply to sotto1

Hello, We have received your private message and will be responding to you there. ~ Kayla
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0 sotto1 over 6 years ago

I am an employee from a provider's office. I need to speak with service representatives but there is no option through the provider line. I see this is a common question with no answer. Help.
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