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Need information about how to contact provider services for questions about member benefits or claims.
I will pass this feedback along. ~ KW
Here is my response to you saying you can have someone from provider services contact me:
I believe the appropriate response to my question should be: Yes our provider lines are not the greatest- I will speak to corporate to share your concerns and hopefully improve these issues in the near future.
If you think about it, I shouldn't have to reach out and complain every time I'm on hold for 30+ minutes to have you reach out to say we can have someone call you.
Hello, We have responded to your private message. ~ KW
Wow- just got through to a real person- but they said the have to call the help desk because her accumulation system isn't working. What a literal joke of a system.
Why is it that as a provider it is nearly impossible to get a hold of a real person on your provider line? Also why are we as providers being directed to avality to see benefit- but 90% of the time it only shows OON benefits? As a company why made 10.8 billion dollars last year and gave bonuses your executives are unable to spend a little bit of that money to improve these very simple things. UHC has a far better provider line than you. I am able to get a hold of a real person within minutes. I have now be on hold for 30 minutes
I already did
Hello, If you could send us a private message, I can have someone from provider services give you a call. ~ Heather
The title says it all...
I need to be able to speak to a rep not an automated voice system. I have questions about a members claims, and I can never get a hold of a live person.
This is quite frankly embarrassing for BCBS. I need this to be able to work efficiently
Hello, If you'd like to send us a private message we can ask our provider services team to call you directly to help. ~ Kayla
I am an Intake Coordinator with a specialty pharmacy in Arizona. My Availity sign on does not have BCBS of IL as an Insurance I can verify. Me and my team dread calling in to verify a patients BCBS of IL policy. Just yesterday one of my cow-workers called in 3 times was on hold for 30 plus minutes only to be hung up on. Today I had to call the prior authorizations department to be transferred to provider services. I was on hold for 30 minutes and the call was disconnected. Are your reps just picking up after long wait times and hanging up on providers? This is a horrible business practice if so and delays patient's care. I tried the secret tip from above. So far it's been 15 minutes on hold.