Provider Services Contact

Hello, Please send us a private message and I can assist you with this. ~ HC

I am in the same boat and I am about to rip my hair out. This is extremely unprofessional and inappropriate. I’ve been trying to get answers for days. I opened a private practice so I can have more free time, not spend my free time calling and googling and researching how to get ahold of BCBS for rejected claims. 

we rely on insurance companies to get paid. It’s no wonder many practices take cash only to avoid this. I need assistance and cannot get it. This is extremely embarrassing and unprofessional. 

Hello, I have responded to you on your private message. ~ HC

This is very frustrating & ridiculous. I work for a hospital trying to follow up on claims.  Some of our patient have BCBS Medicare and we bill the local plan.  I sent a private message to have provider services to contact me about a claim and I am told by Heather C. that I need to call 800-972-8088. When I call and enter in the claim# it does not allow me to bypass and I cannot get a rep to speak to me on the phone. I cannot ask the question about the claim on Q&A because that will be a HIPAA violation. I need a provider rep to contact me.  Can you make this happen?

Hello, If you could send us a private message, I can have someone give you a call. ~ HC

Can I also please receive a call back? We have been calling every day, spending 3 hours on the phone trying to get someone. We are needing information ASAP in order to help our daily patients. 

Hello, I'm sorry to hear this. If you could send us a private message, I can have provider services give you a call. ~ HC

I have also been trying. I’ve spent over three hours on hold over the last week and still have no answers for this individual. I’m losing money and am embarrassed. 

Hello, I'm sorry you've had so much trouble getting through on the phone lines. If you would like to send us a private message, I can have someone from provider services give you a call. ~ HC

I'm a heart transplant coordinator three years running now, and I cannot overstate how difficult it is to speak to a human being when calling BCBSIL.  There's no way to easily speak to someone when calling the provider line, any attempts result in a "speaking to a customer service advocate is not allowed." In order to get around this, I've had to call in to the patient line in a three way phone call with my patients to the patient line in order to speak to someone who can get us where we need to go.  Its, frankly, embarrassing. I deal with a number of patients that have special exceptions and needs that the automated line cannot always accommodate, and it is sad that providers need to resort to tricks in order to solve relatively mundane patient problems.  I expect this from some of the shadier small insurance companies, but BCBSIL is a huge company that services a large amount of people.

Please fix your problems with your provider line.  It's not going to deter from making patient claims or deter me from doing my job, it only makes you look bad in the eyes of the patients and provers you service.