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Need information about how to contact provider services for questions about member benefits or claims.
Hello, Please send a private message and we can assist you with this. ~ HC
Hello - I am needing to talk to a representative again, as I have a new concern with the same plan and continue to not be able to reach a person. Can you please contact me again for this issue. Thanks!
there are plenty of times we do not have claim number and IVR refuses to transfer us to live agent
Hello, If you could send us a private message, I can have someone from provider services give you a call. ~ HC
What if you don't HAVE a claim number and you can't get transferred without it? We have many claims that we can't see on Availity and have no idea if they are received.
Hello, We have been experiencing some system issues today that have affected our phone lines, however service has now been restored. If you're still having trouble reaching someone, please send us a private message and I can have someone give you a call. ~ HC
800-972-8088 is impossible to speak to a human.
Can the Connect Team send me whatever information they're sending everyone else as well? I'm having similar issues and need to talk to a person.
I received a private message requesting my contact information and I emailed back with both my email address and phone number. Other than an email stating that my information would be passed on, I received no response after seven hours of waiting.