Provider Services Contact

Hi

I work for a provider and part of my job is calling BCBS to confirm eligibility and benefits for patients. I absolutely need to speak to a real person when I call, not just an automated voice message. I have very specific questions about a patients plan that an automated voice can't do. 

I constantly have issues with getting ahold of a real person however. When I ask for a person to the automated voice, I am told "Transfer to a representative is not allowed"

So what am I supposed to do? I try everything I can to get a hold of someone and get nothing every single time. I need a direct line to someone or advice on how to get around the voice automated message. Please help.

Please have someone contact me and let me know how to speak to a person regarding claims.  

I have sent a private message and i am still not getting a response.  Please it is very important that someone reaches out to me regarding these claims.

Hi Beth, You can click the blue button on the right hand side of the page to send us a private message. ~ KW

I'm having the same issue.  How do I send a private message?

I'm having the same issue.  How do I send a private message?

Hi Beth, You can click the blue button on the right hand side of the page to send us a private message. ~ KW