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Provider Services Contact

BCBSIL Connect Team

Need information about how to contact provider services for questions about member benefits or claims.

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  • 0

    Hi

    I work for a provider and part of my job is calling BCBS to confirm eligibility and benefits for patients. I absolutely need to speak to a real person when I call, not just an automated voice message. I have very specific questions about a patients plan that an automated voice can't do. 

    I constantly have issues with getting ahold of a real person however. When I ask for a person to the automated voice, I am told "Transfer to a representative is not allowed"

    So what am I supposed to do? I try everything I can to get a hold of someone and get nothing every single time. I need a direct line to someone or advice on how to get around the voice automated message. Please help.

  • 0 in reply to Scott23

    I am having the same issue I was on hold for almost 30 minutes and as soon as what I think I heard that someone picked up I got hung up on! I have an important payment/claim issue that needs to be resolved.

  • +1 in reply to Csmith

    Hello, I'm responding to you on your private message. ~ HC

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