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Need information about how to contact provider services for questions about member benefits or claims.
This is very frustrating & ridiculous. I work for a hospital trying to follow up on claims. Some of our patient have BCBS Medicare and we bill the local plan. I sent a private message to have provider services to contact me about a claim and I am told by Heather C. that I need to call 800-972-8088. When I call and enter in the claim# it does not allow me to bypass and I cannot get a rep to speak to me on the phone. I cannot ask the question about the claim on Q&A because that will be a HIPAA violation. I need a provider rep to contact me. Can you make this happen?
I also have this same issue. Why is it disabled on the provider line?!