Get answers to frequently asked questions.
Log in to our community to ask questions, rate articles, comment and more.
Need information about how to contact provider services for questions about member benefits or claims.
This is very frustrating & ridiculous. I work for a hospital trying to follow up on claims. Some of our patient have BCBS Medicare and we bill the local plan. I sent a private message to have provider services to contact me about a claim and I am told by Heather C. that I need to call 800-972-8088. When I call and enter in the claim# it does not allow me to bypass and I cannot get a rep to speak to me on the phone. I cannot ask the question about the claim on Q&A because that will be a HIPAA violation. I need a provider rep to contact me. Can you make this happen?
I have the same concern. I could not get a hold of anyone on the phone.
No one reached out to me via email. I've also sent you a private message regarding my concern. Thanks