Your health insurance plan covers a number of items and services to help keep you and your family healthy. Most medical plans cover: Emergency care Outpatient services Hospitalization Maternity and newborn care Mental health and substance use treatments Prescription drugs Rehabilitation services and devices Laboratory services Preventive and wellness services Chronic disease management Pediatric services Your health plan might even offer more. It may also have certain rules about how, when and where you can receive the services or treatment. Knowing your benefits can help you avoid additional costs. How do I Find out if Something is Covered by my Plan? Check your benefit booklet. It outlines what is and isn’t covered by your health plan. Your benefit booklet should be in the policy kit sent to you by mail or email. Contact Customer Service Some plans don’t have benefit booklets. Reach out to us to learn if a service, item or treatment is covered by your health plan: Call the customer service number on your member ID card Send us a secure message through Blue Access for Members SM Send us a private message here on Connect, or find us on Facebook or Twitter Originally published 2/3/2015; Revised 2017, 2021, 2022