Blue Access for Members Hotline

Blue Access for Members ^SM has many great features! In this secure website you can:

Check the status of your claim
View, print and organize your Explanation of Benefits (EOB) statement
Find a doctor or hospital in your plan’s network
Print a temporary ID card or request a new one

It can be frustrating if you have trouble signing up for or logging into Blue Access for Members.

Luckily, help is available!

Technical Questions

If you have any trouble registering for or logging into Blue Access for Members, please call the number on the back of your ID card or the Blue Access® Internet Help Desk at 888-706-0583. Representatives are available 24 hours a day, 7 days a week.

Benefits or Claims Questions

If you have questions about the information in your Blue Access for Members account, such as benefits or claims information, you can:

Call the Customer Service number on the back of your member ID card
Send us a private message through the “Message Center” in Blue Access for Members
Send us a private message here on Connect or on Facebook or Twitter
Web Chat

Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation,
a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association

Telligent is an operating division of Verint Americas, Inc., an independent company that provides and hosts an online community platform for blogging and access to social media for Blue Cross and Blue Shield of Illinois.

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