Paperless EOBs

How do I get claims status without paper statements?

Simple! View your Explanation of Benefit (EOB) documents online in your BAM account.

After your claim has been processed you can choose to get an email or text alert instead of a paper statement. You’re free to access your claims status online anytime and anywhere – even from your smartphone or tablet.

In addition to being green and using less paper, this also lowers your risk for identity theft and health insurance fraud .

Go paperless in 3 steps:

1. Log in to BAM.
2. Under Quick Links, click “stop receiving paper statements.”
3. Check the box to “Turn off paper statements.” Choose alert preferences to receive text or email notifications.

Additional FAQs
Overwhelmed by the thought of going paperless? We understand.
Q: How do I know that my claim has been finalized?
A: You'll get an email or text notification and then you’ll be able to view your statement online.

Q: What if I like to file away paper copies for my records?
A: All statements are printable! We’ll be your file cabinet and store statements online for 18 months. You can view, save and print them whenever you like.

Q: Is my information safe online?
A: Yes. We use the latest technology to maintain the privacy of your information. With Blue Access for Members, your information is totally secured behind firewalls.

Q: What if I want to opt back in?
A: You have total control. Switching back to paper statements is as easy as updating your Settings / Preferences in Blue Access for Members.