Blue Access for Members

Blue Access for Members^SM (BAM^SM) puts everything you need to know about your health plan right at your fingertips – 24/7. With BAM, it’s easy to make the most of your health benefits.

The secure, user-friendly member portal houses everything you need – all in one place. Log in, to access detailed information about your:

• Account
• Coverage & Benefits
• Claims

Plus, you can download Forms and Documents, and even connect with Customer Service.

Knowledge is power, right?
With BAM, you’re empowered to quickly:

• Check the status of your claim and claim history
• Confirm who’s covered under your plan
• View and print an Explanation of Benefits (EOB) for claims
• Find a Doctor or Hospital in your plan’s network
• Set your email and text alert preferences 

Keep your ID card handy.
Now you never have to be without your member ID card. With BAM, you can:

• Request a new or replacement card
• Print a temporary one ID card
• Get a digital ID card that goes everywhere

Enjoy wellness tools and perks.
BAM features a direct link to Well onTarget^® – a rewards program that nurtures healthy choices. You’ll find a host of amenities, including:

• Health and wellness content
• Tools and trackers
• Personalized digital coaching
• Self-paced health programs to help you reach your goals

Plus, you get unlimited access to a nationwide network of fitness centers with flexible, month-to-month memberships.

Just look for the Well onTarget link on the left side of the page after you log in to BAM.

BAM is mobile!
Keep BAM in the palm of your hand. With the mobile app, you can tap into your important health information – anytime, anywhere.

• Set your language preference (English of Spanish)
• Access your member ID, add it to your mobile wallet, even email it to your provider
• Find in-network care providers and facilities
• Check your claims
• Connect with a Customer Service rep

To download the app, go to iTunes App Store,  Google Play.  or text* BCBSILAPP to 33633.

Ready to get started?
Create your account now. Once you’ve registered, log in to your account.

Need technical help?
If you can’t register or log in to Blue Access for Members, call:

• The phone number on the back of your ID card
• The Blue Access^® Internet Help Desk at 888-706-0583

Representatives are available 24 hours a day, 7 days a week.

Have questions about your benefits or a claim?
If you have questions about any information in your Blue Access for Members account, you can:

• Send us a private message through the BAM “Message Center”
• Call the Customer Service number on the back of your member ID card
• Use the private message feature on Connect Community, Facebook   or Twitter 
• Talk with us via Web Chat

*Message and data rates may apply. View Terms and Conditions and Privacy Policy at bcbsil.com/mobile/text-messaging.

Originally published 10/2/2014; Revised 2016, 2017, 2018, 2023