Recovering from a natural disaster is never easy. We're here to help our members when tornadoes, hurricanes, earthquakes and severe weather cause havoc. If you've been affected by a natural disaster, we can help you: Find a doctor or hospital Refill a prescription if you have Prime Therapeutics Coordinate or transition your care Get a member ID card If you don't have your BCBSIL member ID card on hand, you can: Print or get a digital card on Blue Access for Members SM Call the Customer Service number for your plan. Provide either your Social Security number or your name and date of birth so a Customer Advocate can help you. Important Phone Numbers Employer-based Insurance 1-800-541-2768 Individual and Family Insurance (if you bought your insurance through BCBSIL, an agent or the Health Insurance Marketplace) 1-800-538-8833 Medicare Supplement 1-800-624-1723 (TTY/TDD 711) Blue Cross Community Health Plans SM 1-877-860-2837 (TTY/TDD 711) Blue Cross Community MMAI (Medicare-Medicaid Plan) SM 1-877-723-7702 (TTY/TDD 711) National BlueCard® 1-800-810-BLUE (2583) If you have a medical emergency, call 911 or go to the nearest hospital. Call Customer Service for your plan if you have questions about your coverage, want help finding a doctor or need a new member ID card. Use the BCBSIL Mobile App Get mobile access to your member ID card, our Provider Finder tool and contact numbers you need. Download our free BCBSIL App from the Apple App Store or Google Play . Originally published March 1, 2017; Revised 2018, 2020, 2022, 2024