Contact Us with Your Questions

BCBSIL Connect Team

Contact Us with Your Questions

BCBSIL Connect Team
Contact Us with Your Questions
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Your health insurance is important. Understanding your health plan is the best way to make sure you get the most benefits from it. So, it’s only natural that you have some questions. We’re always happy to answer your questions and be accessible when you have them.

There are many ways you can get information from Blue Cross and Shield of Illinois (BCBSIL). We offer options to suit a variety of communication preferences.

Our Website

Visit bcbsil.com for information about all BCBSIL has to offer:

  • If you’re shopping for insurance, you can visit the Shop Plans section.
  • If you’re a member, you can sign up for or log in to Blue Access for MembersSM (BAMSM), for online access to your account.
  • If you have individual and family coverage, you can pay your premiums online directly from our website.
  • You can learn more about health insurance, get answers to questions about using your benefits and more.
  • Have specific questions? You can find many common questions and answers in the Frequently Asked Questions (FAQ) section. This is always a good place to start.
Blue Access for Members

If you don’t find your question in the FAQs, you may find the answer in your online account, BAM. Log in or register to get personalized information based on your health plan and network.

Here are some things you can find in BAM:

  • Detailed information about what’s covered by your plan and what your copays, deductibles and other costs may be.
  • An Explanation of Benefits from the last 18 months under Claims.
  • A list of doctors, hospitals and other health care providers that are in your health plan’s network.
  • Information about costs for many common services.

You can also get an ID card, sign up for text or email notifications and more. 

BCBSIL Mobile App

Need to access your account on the go? Download the BCBSIL mobile app. It’s available for iPhone and Android users. To get the app, text* BCBSILAPP to 33633. Or search for BCBSIL in the App Store or Google Play.

With the BCBSIL app you can:

  • Find an in-network doctor, hospital or urgent care facility
  • Access your claims, coverage and deductible information
  • Access your temporary digital member ID card
  • Securely log in with Face ID (iOS only) and Fingerprint ID
Online Communities

In our Connect Community, you can talk, share and learn. It’s designed to help you stay up to date on health care topics that are relevant to you, while connecting with others in the community to share advice and information.

If you like videos, check out our YouTube channel leaving site icon for video explanations of many key topics.

You can also post your questions on our Facebook page. leaving site icon If you prefer Twitter, visit our Twitter feed leaving site icon or tweet us @BCBSIL.

Our staff monitors all our social media channels during business hours to help answer questions from members. Our staff may ask you to send details in a private message.

Important note: Please do not leave your personal information (member number, plan number or contact details) in any of your posts. Our social media pages are public.

Customer Service

Our customer service number is on your member ID card. When online options don’t answer your question, give us a call. There is also a Contact Us page on our website with numbers listed by plan type. 

We look forward to hearing from you!

Originally published 1/8/2015; Revised 2023

  • My father (the policyholder) just passed away.  I have been trying to call customer service and continue to receive a message to "call back laterr".  Can someone help me with this?

  • Hi, I have been requesting the refund for my cancelled policy for the past 6 weeks. And I still not got my refund yet. Please,  look into this issue. It started getting very frustrated now. Contact me with the info in my profile and I can provide more info. I also reached out to you on Facebook in hope I would catch some attention and my issue gets resolved.

  • Johnna Heiden Coward

    Today at 1:18pm

    My name is Johnna Coward and I live in Mississippi. My husband and I, along with our two children, have had coverage with BCBS of Illinois our entire marriage...over 25 years. We have two children with pretty significant health issues...one being extremely profound. BCBSofIllinois has ALWAYS taken care of us. For the past 20 years, I have been a caregiver to my children. Without someone caring for them, they would die. One of my children must have round the clock care. About 8 months ago, I had quite a scare with my health. You see, for the past 20 years I have taken care of my children and not me. I began the process of having bariatric surgery. I spoke with you all and was directed to find a provider in my network and to follow the requirements of our policy. That is what I did. I chose a center of excellence 20 minutes from our house. I started a long series of tests, weight management classes, and had varieties of required doctor visits, all of which I passed and was cleared. My surgery date was scheduled for August 29, 2016 and approved. Unfortunately, the center of excellence, Mississippi Baptist Hospital, was not approved because it was not a blue distinction facility. It meets every requirement that a blue distinction center has, plus more. It is only 20 minutes from my house. The nearest blue distinction facility is almost 4 hours away. This would put undue hardship on my family due to our having to care for our medically fragile children. We filed an appeal to the labor fund committee and it was denied. We then filed a formal appeal and are waiting. I scoured the internet looking for contact information for any person that was a board member since I was told it was the board members that decide. I found Maurice Smith and have left him two messages. You see, noone told me or my insurance person at Mississippi Baptist medical center anything about blue distinction. It is not even in my policy. Online, it says a center of excellence is required. That is why I went with Mississippi Baptist Medical Center. I really need help with this matter. Can you please have someone contact me via my inbox on messenger or email me at bryantandjohnna@bellsouth.net.?

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