https://uat-bcbsil.telligenthosting.net/ask-bcbsil/en-USTelligent Community 12https://uat-bcbsil.telligenthosting.net/ask-bcbsil/w/frequently-asked-questions/26/go-mobile-with-the-bcbsil-appThu, 13 Mar 2025 18:14:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:501ecc10-76d5-4d92-91ad-dd8c1d92f6c4BCBSIL Connect TeamKeep your coverage information in the palm of your hand. Where did I put my health insurance card? What’s my deductible? Is that doctor in my network? These questions and many others can be answered on the go with the BCBSIL App. With the BCBSIL App, you can: Enjoy secure log in with Face ID (iOS only) and Fingerprint ID* View your Explanation of Benefits Request a new member ID card or view it online or print it (Members with Apple devices can save their ID card to Apple Wallet.) Find in-network doctors, hospitals and urgent-care facilities Review your claims, coverage, deductible and out-of-pocket information Know your medical and prescription copays Connect with your spending accounts (HCA, FSA, HRA and HSA) Link directly to Well onTarget ® , the member wellness portal Get fast answers with two-way messaging (if offered with your plan) View everything in Spanish (if your phone settings are set to Spanish) The BCBSIL app is available in English and Spanish for iPhone and Android users. Download the BCBSIL app from the iTunes App Store or Google Play . * Availability varies by device Originally published 11/19/2015; Revised 2016 - 2024Mobile AppsBlue Access for MembersFAQsProvider FinderFind a Doctorhttps://uat-bcbsil.telligenthosting.net/ask-bcbsil/f/questions-and-answers/1271/provider-services-contact/2697Tue, 28 May 2024 15:32:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:299815dd-d266-4ad4-8521-5bcfa4d4f91bBCBSIL Connect TeamHello, If you could send us a private message, I can have someone from provider services help you. ~ HChttps://uat-bcbsil.telligenthosting.net/ask-bcbsil/f/questions-and-answers/1271/provider-services-contact/2696Tue, 28 May 2024 15:27:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:6db64bec-440c-47df-94de-708f1628ed5aNaplesbiller82I did claims adjustment option because I didn't have an option to enter patients info. I entered incorrect claim #, it brought me back to menu and I asked for representative and was transferred!https://uat-bcbsil.telligenthosting.net/ask-bcbsil/f/questions-and-answers/1271/provider-services-contact/2695Tue, 28 May 2024 15:03:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:784e1297-6edf-4a65-8350-6bf34a398489Naplesbiller82Thank you! I'm gonna try this now.https://uat-bcbsil.telligenthosting.net/ask-bcbsil/f/questions-and-answers/1271/provider-services-contact/2694Tue, 28 May 2024 14:42:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:0ee810a5-0309-4120-b250-9697295c8c3bNaplesbiller82How do you reach a live representative?! I have a question about a denial we received and I can't get through to anyone! I tried going through my provider home plan and when they said they would transfer me to a live representative I got sent back to the same automated system with no help at all. This is so frustrating.https://uat-bcbsil.telligenthosting.net/ask-bcbsil/f/questions-and-answers/1342/egg-donation-coverage-for-bcbs-ppo/2693Tue, 28 May 2024 13:14:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:058d1760-9474-4aa4-9b0f-71b92866524cBCBSIL Connect TeamHi Andrew, If you could send us a private message, our team can check on that coverage for you. ~ HChttps://uat-bcbsil.telligenthosting.net/ask-bcbsil/f/questions-and-answers/1342/egg-donation-coverage-for-bcbs-ppoSun, 26 May 2024 02:44:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:9283740e-c04d-4b58-ae87-f663a5614573AShul4040Hi there, My wife and is a member for BCBSIL PPO and I'm a member of BCBSM PPO. We're currently on a surrogacy journey, as we would like to have a biological child related to at least one of us. Unfortunately, at this point, she's unable to produce her own eggs anymore (42M and 46F). We were wondering if we have coverage, or reimbursement, for egg donation through her policy? We checked, and it looks like we may not have coverage for this through my policy, but we may through hers. Any advice or guidance would be greatly appreciated. Take care, AndrewCoverage Questionhttps://uat-bcbsil.telligenthosting.net/ask-bcbsil/f/questions-and-answers/576/egg-donation-coverage/2692Sun, 26 May 2024 02:33:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:aaf28a72-1577-46e3-af4d-6c2dcd60d97eAShul4040Hi there, My wife is a member of BCBSIL PPO and I’m a member of BCBSM PPO. and We’re on a surrogacy journey. As she’s unable to produce eggs herself at this point 41M and 44F, we are now considering an egg donor. Would my wife be able to get reimbursement through BCBSIL for this? Thanks very much, Andrew S.https://uat-bcbsil.telligenthosting.net/ask-bcbsil/w/frequently-asked-questionsMon, 20 May 2024 16:27:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:873d074e-db4e-434b-abca-fc50bbc52969Frequently asked questions to BCBSILhttps://uat-bcbsil.telligenthosting.net/ask-bcbsil/w/frequently-asked-questions/11/special-enrollmentMon, 20 May 2024 16:27:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:9e9f1d9d-6233-46e1-a6ee-50983f087893BCBSIL Connect TeamIf you missed open enrollment, you may be able to enroll during the special enrollment period . To be eligible, you must have had a qualifying " life event " within the past 60 days. Examples of some qualifying events are: Turning 26 Loss of a job Loss of Medicaid Coverage New Baby or Adopting a Child Need more information? Read more on these topics: Special Enrollment Buy Health Insurance Originally published 8/26/2014; Revised 2021, 2024Special EnrollmentBuy Health Insurancehttps://uat-bcbsil.telligenthosting.net/ask-bcbsil/w/frequently-asked-questions/45/blue-access-for-members-hotlineMon, 20 May 2024 15:21:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:a932eb94-0ead-4bf9-9318-46c123dde356BCBSIL Connect TeamBlue Access for Members SM (BAM SM ) has features to help you make the most of your health benefits! Our secure member portal lets you: Check the status of your claim and claim history Confirm the family members who are covered under your plan View and print an Explanation of Benefits (EOB) statement for claims within the last 18 months Find a doctor or hospital in your plan’s network Set your email and text alert preferences for notifications Request a new or replacement member ID card , or print a temporary one If you have trouble with sign up or log in , we can help. Have a technical question? If you can’t register or log in to Blue Access for Members , call: The phone number on your BCBSIL member ID card The Blue Access ® Internet Help Desk at 888-706-0583 Representatives are available 24 hours a day, 7 days a week. Need to know more about your benefits or a claim? If you have questions about the information in your Blue Access for Members account, such as benefits or claims information, you can: Call the Customer Service number on your member ID card Send us a private message through the BAM “Message Center” Use the private message feature on Connect, Facebook or Twitter Talk with us via Web Chat Have other questions? Here are some resources to help you navigate other popular areas of interest. FAQ Using Health Insurance Customer Service Open Enrollment Originally published 7/20/2015; Revised 2016, 2017, 2018, 2020, 2023Using Health InsuranceBlue Access for MembersBAMCustomer ServiceFAQsOpen Enrollmenthttps://uat-bcbsil.telligenthosting.net/ask-bcbsil/w/frequently-asked-questions/18/blue-access-for-membersMon, 20 May 2024 15:20:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:b920e88d-09c7-40b5-8978-d092101e8a60BCBSIL Connect TeamBlue Access for Members SM (BAM SM ) puts everything you need to know about your health plan right at your fingertips – 24/7. With BAM, it’s easy to make the most of your health benefits. The secure, user-friendly member portal houses everything you need – all in one place. Log in to access detailed information about your: Account Coverage & Benefits Claims Plus, you can download Forms and Documents , and even connect with Customer Service . Knowledge is power, right? With BAM, you’re empowered to quickly: Check the status of your claim and claim history Confirm who’s covered under your plan View and print an Explanation of Benefits (EOB) for claims Find a Doctor or Hospital in your plan’s network Set your email and text alert preferences Keep your ID card handy. Now you never have to be without your member ID card . With BAM, you can: Request a new or replacement card Print a temporary one ID card Get a digital ID card that goes everywhere Enjoy wellness tools and perks. BAM features a direct link to Well onTarget ® – a rewards program that nurtures healthy choices. You’ll find a host of amenities, including: Health and wellness content Tools and trackers Personalized digital coaching Self-paced health programs to help you reach your goals Plus, you get unlimited access to a nationwide network of fitness centers with flexible, month-to-month memberships. Just look for the Well onTarget link on the left side of the page after you log in to BAM . BAM is mobile! Keep BAM in the palm of your hand. With the mobile app, you can tap into your important health information – anytime, anywhere. Set your language preference (English or Spanish) Access your member ID, add it to your mobile wallet, even email it to your provider Find in-network care providers and facilities Check your claims Connect with a Customer Service rep To download the app, go to iTunes App Store , Google Play . or text* BCBSILAPP to 33633. Ready to get started? Create your account now. Once you’ve registered, log in to your account. Need technical help? If you can’t register or log in to Blue Access for Members , call: The phone number on you BCBSIL member ID card The Blue Access ® Internet Help Desk at 888-706-0583 Representatives are available 24 hours a day, 7 days a week. Have questions about your benefits or a claim? If you have questions about any information in your Blue Access for Members account, you can: Send us a private message through the BAM “Message Center” Call the Customer Service number on your member ID card Use the private message feature on Connect Community, Facebook or Twitter Talk with us via Web Chat *Message and data rates may apply. View Terms and Conditions and Privacy Policy at bcbsil.com/mobile/text-messaging. Originally published 10/2/2014; Revised 2016, 2017, 2018, 2023Blue Access for MembersFAQsOpen Enrollmenthttps://uat-bcbsil.telligenthosting.net/ask-bcbsil/w/frequently-asked-questions/122/how-do-i-submit-a-claim-for-services-received-internationallyMon, 20 May 2024 15:18:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:49ecb537-f156-4142-ae37-6a178c2562a9BCBSIL Connect TeamWhen you receive eligible medical services from a doctor or health care facility while traveling outside the United States, you'll need to submit a medical claim to Blue Cross and Blue Shield (BCBS) Global Core for review. Here's how you can get started: Visit: www.bcbsglobalcore.com . Read and accept the terms Enter the two or three letters (called an alpha prefix) at the head of your member ID card Click "Go" On the next screen, choose "Claims Forms" Click the link to download the “International Claim Form” Check page 2 for Instructions about submitting your claim You can email your completed claim form and any attachments to claims@bcbsglobalcore.com . You can also send itemized bills and receipts – along with your completed International Claim form – to this address: Service Center P.O. Box 2048 Southeastern, PA 19399 Please include as many of the following items as possible: The letterhead indicating the name and address of the person or organization providing the services The full name of the patient receiving the services The dates of each service A description of each service The charges for each service If you need help while submitting your foreign claims, contact BCBS Global: Phone: 800-810-BLUE (2583) Email: customerservice@bcbsglobalcore.com Remember, you can always connect with us via Blue Access Message Center or the customer service phone number on your BCBSIL member ID card. Originally published 7/17/2029; Revised 2022, 2023Contact usUsing Health InsuranceBlue Access for MembersCustomer ServiceMedical ClaimsBCBS Global CoreHealth Insurance Formshttps://uat-bcbsil.telligenthosting.net/ask-bcbsil/f/questions-and-answers/1236/how-to-find-a-dentist/2691Mon, 20 May 2024 14:07:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:0a5a0606-6899-4df7-b5bf-fadc7208be0fBCBSIL Connect TeamHi Jesus, You can find a list of providers in your area by using our provider finder. You can locate this either by logging into Blue Access for Members or by clicking on "Find Care" on the front page of our website at www.bcbsil.com. ~ HChttps://uat-bcbsil.telligenthosting.net/ask-bcbsil/f/questions-and-answers/1236/how-to-find-a-dentist/2690Mon, 20 May 2024 13:41:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:422d3b23-248c-44ee-b262-617ad31185aaJesus Martinezlist of dentist in my areahttps://uat-bcbsil.telligenthosting.net/ask-bcbsil/f/questions-and-answers/1341/i-didnt-recieve-a-welcome-letter-but-my-plan-is-already-active-as-of-may-1st-and-need-to-get-access-to-my-benefits/2689Mon, 20 May 2024 13:21:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:0ccb6032-902d-4ff1-adef-cd0fa248ebe2BCBSIL Connect TeamHello, I'm responding to you on your private message. ~ HChttps://uat-bcbsil.telligenthosting.net/ask-bcbsil/f/questions-and-answers/1341/i-didnt-recieve-a-welcome-letter-but-my-plan-is-already-active-as-of-may-1st-and-need-to-get-access-to-my-benefitsSat, 18 May 2024 16:09:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:1f5c2e73-f255-4136-a0ab-37c21fa427d1RebelliousBearHow would I get my member ID or connect without it? I've tried calling and nobody was able to help?https://uat-bcbsil.telligenthosting.net/ask-bcbsil/w/frequently-asked-questions/21/view-claimsWed, 08 May 2024 14:24:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:6b35d2ec-0007-4efe-93ef-8e78254ca33cBCBSIL Connect TeamIf you're looking for a way to manage your medical claims, your secure Blue Access for Members SM account is the way to go. To get started, log in to your BAM SM account and click on Claims in the top navigation. You can view claims from the past 18 months. You can also search and filter claims to help find the information you need. Filter by member, claim type, claim status and health service provider. You can also download or print claims information. Want a quick guide to help you better understand your claims? Each claim comes with an Explanation of Benefits . Your EOB will break down the services you received, the cost of the services and what you might have to pay. Originally published 10/2/2014; Revised 2014, 2018, 2020, 2021, 2022, 2023, 2024Blue Access for MembersBAMMedical ClaimsOpen Enrollmenthttps://uat-bcbsil.telligenthosting.net/ask-bcbsil/f/questions-and-answers/569/are-any-or-all-of-the-following-drugs-covered-saxenda-victoza-ozempic-trulicity/2688Wed, 08 May 2024 13:21:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:512750f4-613c-4022-87a0-94377211b744BCBSIL Connect TeamHello, If you could send us a private message, we can check on that for you. ~ HChttps://uat-bcbsil.telligenthosting.net/ask-bcbsil/f/questions-and-answers/569/are-any-or-all-of-the-following-drugs-covered-saxenda-victoza-ozempic-trulicity/2687Wed, 08 May 2024 12:15:00 GMT6e104328-2028-43b6-bb31-8401437dc51f:246e3ff8-0952-4d58-abc1-f42351010730shenaultAre any or all of the following drugs covered by BCBSIL: Saxenda, Victoza, Ozempic, Trulicity? ID# LSJ826113063. Group # 737254