Reaching and actual representative?????

Hello I am calling on behalf of a provider! no matter what number I call I can't get hold of an actual person only automated and says representative is not a valid option! How can I reach a person?

0 BCBSIL Connect Team over 6 years ago

I'm sorry you've had such a hard time reaching someone. If you could send us a private message, we can have someone from provider services get in touch with you. ~ Heather
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Reaching and actual representative?????